To request a Hot Swap Warranty fulfillment please submit this form and provide as much detailed information. Request must be submitted before 12:00 noon PT for next business day delivery.
If device has physical damage, submit pictures of the device that include Front, Back, battery compartment, Serial Number, Warranty Tag and any damage to device. Send pictures via email to firstname.lastname@example.org. When shipping device include battery only if requested and remove any password if applicable, to allow proper testing.
To repair your device under regular Warranty, please use the Repair Request Form